Success comes from treating people with respect and dignity, and that's a standard every one of our employees and leaders live by. These testimonials were retrieved from people we were honored to serve, and these are the kind of statements we will always strive to earn.
We have enjoyed the years that we have worked with Test Smartly labs. They have accommodated all our needs and the ever-changing rules that the State has presented us with. They always take our calls and Michelle Mays is wonderful and helps make us no show reports for our clients that are currently testing so that we have something personalize to submit for court. They have truly been so easy to work with. We have recommended them to other agencies as well. We have truly built a partnership with them.
Test Smartly Labs was able to listen to the demands of the program for our agency and create testing schedules and prices that fit the needs of our clients and program alike. With multiple locations, teamwork amongst existing staff and flexible hours, our clients are able to have testing completed in a timely and cost-effective way. Test Smartly Labs staff are friendly, helpful and professional in all that they do and never hesitate to accommodate additional needs when warranted. Elizabeth specifically is always knowledgeable, courteous and assists with special circumstance cases judiciously.
I am the DER (Designated Employer Representative) for Republic Airways. I am writing to recommend the services of Test Smartly Labs and their Team. The Test Smartly Labs Team has provided outstanding service for Republic Airways with the Non-DOT and DOT Drug and Alcohol Testing. The service and testing, Test Smartly Lab has provided throughout the years has assisted in keeping our company in compliance with our mandated Federal Regulations.
Test Smartly Labs has been awesome to work with! They are prompt and professional. We choose Test Smartly due to their convenient locations, price, easy billing, set up and they have not disappointed. We have received nothing but positive feedback from our employees and appreciate their willingness to answer questions when needed. As an employer it is important to get convenient, accurate, timely results and Test Smartly Labs has provided that.
Jackson County Drug Court has utilized Test Smartly’s services for a number of years. It goes without saying that we are beyond satisfied with their professionalism, punctuality, and accuracy. Test Smartly certainly stands out among their competitors and we look forward to continue working with them in the future.
My experience with Test Smartly Labs is that they are very professional and excellent in what they do. I have had a professional relationship with the company for years!!They are always accessible if you have questions or concerns about any results they are always right there to assist you. The most important thing that stands out to me is their Customer Service. It's amazing!!! The Customer Service Manager in the Overland Park location Michelle Mayes she rocks!!!!!! Thank you for helping me...
Test Smartly Labs has amazing customer service! Anytime I have a question regarding testing or results, I can count on getting a timely response. The staff members are always kind and professional.
I have been a client for several years and the customer service has been excellent! They work hard to be sure we have what we need, when we need it and where we need it since we service several states! I would surely refer them to anyone and say that you won’t find better service.
I am writing this letter to attest to the lab and personnel's superb attention to detail and excellent customer service. I have been using your lab for three years and have noticed the superb service your lab provides. I recommend your lab without reservation to all I run into Ins need of your services knowing that they will be taken care of safely and professionally!
We have been using Test Smartly Labs for 5 years. They are very efficient, cost effective and professional.
I frequently ask Test Smartly Labs for records. Ms. Mayes always responds to my requests in a timely manner. My experience with Test Smartly has always been professional.
Mobile technicians were very organized and prepared when they came to my place of work today. The technicians were able to get flu shots and employee drug testing done very quickly so we could get back to work. I would recommend them to anyone needing pre-employment drug screenings!
Friendly and professional staff! I don’t have insurance and I was so happy to find that they do blood test without it, and at a reasonable rate! I highly recommend them!
This place was very helpful when I was distraught and having a very bad day. It was Saturday and I only had 48 hours to complete a drug test that was given to me on Friday. I had the flu, and was so sick and Quest was just giving me the run around and refusing to do my drug test because it was Saturday....but these people they got me right in no questions asked. They were very professional and got me right out so I could go home and go back to bed... and they were very polite and helpful! If you have a choice ALWAYS ALWAYS go here!
Great service and friendly staff! Very helpful with all of my questions!
Very quick service. Very low prices. Very quick results by email.
Amazing staff. One lady went crazy on the employees and she was handled in a really professional manner. A lady was mad she had to be watched for a pee test even though it’s mandatory. They didn’t raise their voices while trying to calm down this lady that was going off, props to the staff for having to deal with that and keeping it cool.
Great place to get your testing done. Walk-ins are welcome. The staff are great, very welcoming and nice. Definitely will be back on a regular basis. They really do a great job.
I come to Test Smartly Labs bi-monthly. The staff here is always super helpful. The environment is very clean and I never have to wait long. Two Fridays ago, I had car trouble and arrived at the close of business and they waited for me and replaced my sweat patch with no problems. There are other labs closer to me but I prefer this one because of the friendly environment and professionalism I encounter at every visit.
Nice people. Fast when you have an appointment scheduled. Got in and out within 30 minutes.
Staff were friendly and super caring.
Amazing staff, quick and organized service! I was running late for my screening and they even took the time to call and reopen my appointment so I didn’t have to reschedule!! It made a huge difference in an already hectic day!! Really great experience!
Excellent staff, very friendly and personable, and the service was great, fast and done with discretion and accuracy.
Very fast and easy experience. Results were back in a few days. Excellent customer service and very helpful as reassuring in the process!
Gloria greeted me and was very nice and helpful. They made an awkward experience comfortable and I appreciated their friendly nature. I was a walk in and they got me in right away with minimal wait time. Fast, friendly and affordable! If you are needing testing I highly recommend this location!
The staff is incredibly friendly and excellent at what they do. They also come on-site every year where I work so we can get our flu shots.
Very efficient, good customer service.
I wanted to write a letter to tell the owners of Test Smartly about the exceptional service we have received at the Independence location off Noland Rd.
The reason we came to Test Smartly was because we had to prove that the drug patch my boyfriend was wearing was absolutely wrong. At Test Smartly, he took body hair, head hair and UA tests. He has taken almost 10 or more tests there. We needed the actual levels of the test and I was lucky to talk to Michelle May on numerous phone calls. She was so helpful, friendly and always took the time to explain things. She made sure that we got all the paperwork we needed for the tests. We also had contact with employees, Andres, Bri, Shannen, and Ja'von along with talk to Matt on the phone. All of these employees were so nice and friendly. Customer service is not lost at Test Smartly. I would give these employees 10 out of 10. Most people complain about service but I felt the need to write this letter to let someone know about your amazing employees at Test Smartly. You are very lucky to have them and please pass on our thanks of wonderful customer service!
"The most professional and friendly place there is. I first went to quest diagnostics in Olathe, Kansas and that is the most ghetto place I have been to. Test Smartly should give them lessons. I think those two females that worked at quest diagnostics were straight from the hood. Test Smartly has class and very high work ethics."
"It went very well. She was on top of it. I got right in and right out. They were very helpful."
"I just went in for a UA so I can start my externship for school. The guy at the front was easy going and friendly, pricing was reasonable, and I was in and out of there in about 20 minutes. I left with results in hand."
"I just wanted to let you know how much I appreciate Nick Foley. My company has been using your service for several years now and whenever I have a question or need information that I don’t see online, Nick is my “Harry-Truman-the-buck-stops-here” person! He’s very knowledgeable and never has had to refer me to anyone for questions I had; he has always had the answer. He’s also friendly and professional and conveys the impression that he values Test Smartly customers. I spend a lot of my work day, every day, talking with vendors and potential vendors and I’m amazed at how often I’m treated like my call or question is a pain in the butt. That’s not my experience with Nick and that stands out which is why I wanted to let you know that he’s a good ambassador for Test Smartly."
"I had a great experience at TEST SMARTLY LABS!"
"I had a great experience at TEST SMARTLY LABS."
"I had a great experience at TEST SMARTLY LABS. Aaron did a good job of drawing the blood samples. Each person at the lab was courteous."
I just wanted to reach out and thank you for all you’ve done for us in the almost 5 years Driver Force Inc has been in business! I could not of asked for a better service rep! You’ve always done your best to help us get our drug screens as soon as possible, Made sure we had Chain of custody’s at all of our 3rd party locations and you’ve always had a good attitude and communicated well with us.
I just want you to know that you are invaluable to your company!! Your job is stressful, but no one would ever know when talking to you. You have a way to make every customer feel like they are the most important; and that is a gift!
We appreciate you immensely!! I know you don’t hear that enough! My experience with Test Smartly Labs as a new small business owner, have found your team has been exemplary!
I just wanted to give y’all a kudos for a job well done! I look forward to a bright future partnered with your operations!!
Thank you very much, it is personal touch quality you don’t find everyday!