If no service has been performed, you will receive a refund minus any payment processing/administration fees ($15 minimum). If a collection service is performed but the lab test cannot be completed, you will receive a refund minus a $20 collection fee to cover processing costs. Please note that we do not require prepayment for our in-lab testing, so only prepay online if you intend to follow through on your purchase. If you have any questions, please contact us.